Refund Policy for Earthing Products
Quality should never be a compromise. No matter what product you're looking for, we guarantee reliability and connection to Earth when used correctly. We want you to feel confident that your purchase is the right decision.
We provide a 2 Year Guarantee on manufacturing quality and continued conductivity for our Premium Earthing Leatherette Underlays. For peace of mind add in an Earthing Conductivity Tester (Verifies your earthing system is conductive).
In the unfortunate event that your order arrives damaged, faulty or incorrect, then please contact us to arrange return. We will advise how to return the goods to us and we will cover the cost of this. We will offer you the choice of either a replacement or refund. If you wish to return the goods for any other reason then please contact us in writing or by email within 14 days of receiving your order. The goods must be returned in a re-saleable condition, and in the case of personal items such as grounding mats / underlays / sheets / wrist bands / pillowcases, these must be unused. You will have to cover the cost of returning the goods to us. Upon receipt of the returned goods, we will issue a refund. For hygienic reasons these goods can not be returned used.
Earthing Underlays - Conductivity Guarantee
If the item has not been used or cared for properly, your warranty will be void and your claim will not be accepted. In particular with the Earthing underlays, they require wiping down with a damp cloth using a mild liquid soap and air dry. If body sweat is allowed to penetrate into the underlay over time without regular cleaning, you may find cracking of the carbon infused leatherette.
12 months on all other items unless otherwise stated. this excludes misuse or improper care
Cotton + Silver Fiber Half Sheets
The conductive life of the sheets will vary depending on factors such as skin type skin products used, washing detergent, washing method, etc. Typically the sheets have a conductive life of around 2 to 3 years.
This is due to a natural oxidation process that occurs on the silver thread, in response to the factors listed above. Inappropriate washing, etc. may shorten the conductive life. In order to obtain the longest life from your sheet, be sure to follow the washing and usage instructions. This includes to wash the sheet regularly (every week or two if in nightly use). Some people think that they will extend the life of their sheet by not washing so often, but in fact this can be harmful as it allows the body oils and other organic deposits to build up on the silver thread. It is very important to avoid detergents containing bleach or whitening agents as these will drastically reduce the conductive life. Generally it's best to use simple liquid soaps, containing no additives that could potentially be harmful to the silver. With gentle detergents such as these, it's best to wash at 40°C (not lower). Use a synthetics programme which will avoid the highest spin speeds. Wash regularly (at least every week or two). For hygienic reasons these goods can not be returned used.
Here is a list of what to avoid in your washing detergent for maximum life of the sheets:
Fabric conditioner (built-in or separate)
Bleaching/whitening agents:
Chlorine based (Sodium hypochlorite, Calcium hypochlorite, etc.)
Peroxide/Oxygen based (Hydrogen peroxide, Sodium percarbonate, Sodium perborate, etc.)
Strong fragrances (chemical or essential oil based)
Note: Please also check/clean the detergent drawer of your washing machine for residues of other detergents, since many detergents (particularly powders) contain whitening agents which will harm the silver, even in small quantities.
Q&A
Q. Why is it important to be grounded?
A. Being grounded restores our natural electrical connection to the Earth, which is missing due to our rubber or plastic soled shoes and insulated sleeping arrangements. This Earth connection has been reported to bring numerous benefits such as pain relief, improved immune function, improved sleep, stabilisation of the body's basic biological rhythms, reduction of chronic inflammation, and protection from the effects of electromagnetic fields (EMF).
Q. Is it safe to ground myself via a domestic electrical outlet?
A. Yes, absolutely. The systems we sell have a built in protection resistance which makes them completely safe. In the very unlikely event that a mains socket was mis-wired, the protection resistance would limit the current to a safe level and prevent a noticeable electric shock. EarthBound Grounding adapters have two non-conductive plastic prongs at the top so no electrical current can pass through. Only the third ‘earth’ pin is metal to allow free electrons to pass through.
Q. For how long do I need to stay grounded to feel the benefits?
A. There is no simple answer to this as everybody is different. Many people do feel an immediate benefit when grounded, and even physical symptoms such as inflammation and pain can show improvement within minutes. However, in general we would say that the more time you can spend grounded the better. Ideally, use grounding equipment (such as a grounding band or mat) whenever is practical, and particularly when near powerful electrical equipment such as a computer. Grounding while sleeping is important: not only do you spend a large proportion of your time sleeping, this is also the time when regeneration takes place and the body is most receptive to healing.
Q. I've seen similar products used in the electronics industry for electrostatic discharge (ESD) protection. Can I use these for grounding?
A. Yes, you can, and they will have some benefit. However such systems have quite a large resistance built in which dampens the effect of the grounding, specifically the induced voltages in the body due to EMF are not reduced so effectively with such systems. The equipment we sell is designed for lowest ground resistance, while still being safe to connect via a mains electrical outlet.
Typically, ESD equipment has 1 MegaOhm resistance per component in the system, and so generally a complete system will have at least 2 MegaOhm (2000 KiloOhm) resistance (e.g. a plug plus a cord). Additionally, ESD equipment is often dissipative rather than fully conductive, which adds further resistance. Our systems are manufactured with a total resistance of 100 KiloOhm, a much lower resistance, and all our equipment is fully conductive, not dissipative.
Q. Does my Earthing underlay work with a sheet on top?
A. To be Earthed and to get all the great benefits, direct skin contact with the earthing bed underlay is not required. As you sleep, your body warms up and creates a little moisture. This natural moisture creates a conductive effect through any natural fibre sheet, such as cotton, making you more conducive.
Q. Can I use the Earthing Underlay with my electric blanket?
A. It is not recommended that you sleep with an electric blanket left on throughout the night as it may dehydrate you and leave you lethargic as well as electrical dangers to take into consideration. Unplugging the electric blanket from the wall before sleeping is also an excellent idea. Even when it's off, if the blanket is plugged into the wall, there will be voltage leakage. The good news is that if you have to leave the electric blanket on while sleeping and you cover it with an Earthing Mat, it will reduce that electrical charge induced on your body as you will be grounded. Many people will have to leave them on due to illness, coldness or old age. What is troubling about this is that the electric blanket may induce a large electrical charge on the body which in turn can build up to free radical damage causing more pain, inflammation and damage to tissues and cells. However, we strongly recommend using our Earthing Underlay if you use an electric blanket. Earthing will help to protect your body from EMF / Voltage being emitted from the electrical wires within the blanket that you are directly on top of. The Underlay is best situated between the electric blanket and your top sheet.
The information provided on this website is for educational purposes only. It is not intended as medical advice or to replace the care of a professional medical practitioner. Nor is the information contained within intending to diagnose, treat, cure or prevent any disease.
Quality should never be a compromise. No matter what product you're looking for, we guarantee reliability and connection to Earth when used correctly. We want you to feel confident that your purchase is the right decision.
We provide a 2 Year Guarantee on manufacturing quality and continued conductivity for our Premium Earthing Leatherette Underlays. For peace of mind add in an Earthing Conductivity Tester (Verifies your earthing system is conductive).
In the unfortunate event that your order arrives damaged, faulty or incorrect, then please contact us to arrange return. We will advise how to return the goods to us and we will cover the cost of this. We will offer you the choice of either a replacement or refund. If you wish to return the goods for any other reason then please contact us in writing or by email within 14 days of receiving your order. The goods must be returned in a re-saleable condition, and in the case of personal items such as grounding mats / underlays / sheets / wrist bands / pillowcases, these must be unused. You will have to cover the cost of returning the goods to us. Upon receipt of the returned goods, we will issue a refund. For hygienic reasons these goods can not be returned used.
Earthing Underlays - Conductivity Guarantee
If the item has not been used or cared for properly, your warranty will be void and your claim will not be accepted. In particular with the Earthing underlays, they require wiping down with a damp cloth using a mild liquid soap and air dry. If body sweat is allowed to penetrate into the underlay over time without regular cleaning, you may find cracking of the carbon infused leatherette.
12 months on all other items unless otherwise stated. this excludes misuse or improper care
Cotton + Silver Fiber Half Sheets
The conductive life of the sheets will vary depending on factors such as skin type skin products used, washing detergent, washing method, etc. Typically the sheets have a conductive life of around 2 to 3 years.
This is due to a natural oxidation process that occurs on the silver thread, in response to the factors listed above. Inappropriate washing, etc. may shorten the conductive life. In order to obtain the longest life from your sheet, be sure to follow the washing and usage instructions. This includes to wash the sheet regularly (every week or two if in nightly use). Some people think that they will extend the life of their sheet by not washing so often, but in fact this can be harmful as it allows the body oils and other organic deposits to build up on the silver thread. It is very important to avoid detergents containing bleach or whitening agents as these will drastically reduce the conductive life. Generally it's best to use simple liquid soaps, containing no additives that could potentially be harmful to the silver. With gentle detergents such as these, it's best to wash at 40°C (not lower). Use a synthetics programme which will avoid the highest spin speeds. Wash regularly (at least every week or two). For hygienic reasons these goods can not be returned used.
Here is a list of what to avoid in your washing detergent for maximum life of the sheets:
Fabric conditioner (built-in or separate)
Bleaching/whitening agents:
Chlorine based (Sodium hypochlorite, Calcium hypochlorite, etc.)
Peroxide/Oxygen based (Hydrogen peroxide, Sodium percarbonate, Sodium perborate, etc.)
Strong fragrances (chemical or essential oil based)
Note: Please also check/clean the detergent drawer of your washing machine for residues of other detergents, since many detergents (particularly powders) contain whitening agents which will harm the silver, even in small quantities.
Q&A
Q. Why is it important to be grounded?
A. Being grounded restores our natural electrical connection to the Earth, which is missing due to our rubber or plastic soled shoes and insulated sleeping arrangements. This Earth connection has been reported to bring numerous benefits such as pain relief, improved immune function, improved sleep, stabilisation of the body's basic biological rhythms, reduction of chronic inflammation, and protection from the effects of electromagnetic fields (EMF).
Q. Is it safe to ground myself via a domestic electrical outlet?
A. Yes, absolutely. The systems we sell have a built in protection resistance which makes them completely safe. In the very unlikely event that a mains socket was mis-wired, the protection resistance would limit the current to a safe level and prevent a noticeable electric shock. EarthBound Grounding adapters have two non-conductive plastic prongs at the top so no electrical current can pass through. Only the third ‘earth’ pin is metal to allow free electrons to pass through.
Q. For how long do I need to stay grounded to feel the benefits?
A. There is no simple answer to this as everybody is different. Many people do feel an immediate benefit when grounded, and even physical symptoms such as inflammation and pain can show improvement within minutes. However, in general we would say that the more time you can spend grounded the better. Ideally, use grounding equipment (such as a grounding band or mat) whenever is practical, and particularly when near powerful electrical equipment such as a computer. Grounding while sleeping is important: not only do you spend a large proportion of your time sleeping, this is also the time when regeneration takes place and the body is most receptive to healing.
Q. I've seen similar products used in the electronics industry for electrostatic discharge (ESD) protection. Can I use these for grounding?
A. Yes, you can, and they will have some benefit. However such systems have quite a large resistance built in which dampens the effect of the grounding, specifically the induced voltages in the body due to EMF are not reduced so effectively with such systems. The equipment we sell is designed for lowest ground resistance, while still being safe to connect via a mains electrical outlet.
Typically, ESD equipment has 1 MegaOhm resistance per component in the system, and so generally a complete system will have at least 2 MegaOhm (2000 KiloOhm) resistance (e.g. a plug plus a cord). Additionally, ESD equipment is often dissipative rather than fully conductive, which adds further resistance. Our systems are manufactured with a total resistance of 100 KiloOhm, a much lower resistance, and all our equipment is fully conductive, not dissipative.
Q. Does my Earthing underlay work with a sheet on top?
A. To be Earthed and to get all the great benefits, direct skin contact with the earthing bed underlay is not required. As you sleep, your body warms up and creates a little moisture. This natural moisture creates a conductive effect through any natural fibre sheet, such as cotton, making you more conducive.
Q. Can I use the Earthing Underlay with my electric blanket?
A. It is not recommended that you sleep with an electric blanket left on throughout the night as it may dehydrate you and leave you lethargic as well as electrical dangers to take into consideration. Unplugging the electric blanket from the wall before sleeping is also an excellent idea. Even when it's off, if the blanket is plugged into the wall, there will be voltage leakage. The good news is that if you have to leave the electric blanket on while sleeping and you cover it with an Earthing Mat, it will reduce that electrical charge induced on your body as you will be grounded. Many people will have to leave them on due to illness, coldness or old age. What is troubling about this is that the electric blanket may induce a large electrical charge on the body which in turn can build up to free radical damage causing more pain, inflammation and damage to tissues and cells. However, we strongly recommend using our Earthing Underlay if you use an electric blanket. Earthing will help to protect your body from EMF / Voltage being emitted from the electrical wires within the blanket that you are directly on top of. The Underlay is best situated between the electric blanket and your top sheet.
The information provided on this website is for educational purposes only. It is not intended as medical advice or to replace the care of a professional medical practitioner. Nor is the information contained within intending to diagnose, treat, cure or prevent any disease.