Returns

Returns of cosmetics and skin care are limited to damaged or incorrect merchandise. Do not assume that if a product does not meet your standards for texture, application, or colour, that we will exchange it. Once it is shipped back to us for examination, we will determine if indeed the product is damaged, or does not meet our standards. In the majority of cases, products are exchanged without question, and shipping costs for return are refunded. In some cases a customer simply has buyers remorse, in this case products are sent back to the customer. This is standard procedure for cosmetics sales, since our products can become contaminated once in a customers hands. We must guarantee all of our clients that the products that they purchase have been stored within our company walls in hygienic conditions prior to being shipped. 

No exchange on samples or lip products please. Please do not ask us to exchange a product because you don't like the colour. We offer samples at a reasonable cost to the consumer, and strongly suggest sampling prior to purchasing full sized products if you are unsure of shades. 

Returning Damaged or Incorrect Merchandise
If you have a concern, mislabelled product, or a faulty brush, please contact us via our contact us page or via phone within 3 days from receipt of your shipment. Do not ship products back to use without contacting us first. 
If you receive items that have been damaged during transit via courier, please contact us immediately on opening the courier bag so we can take action. Please supply photos so we can pass onto courier company as proof of damage.